Last updated: 27 September 2026.
1. 7-day guarantee
If you are not satisfied, we refund 100% of the first payment for a service if you ask within 7 calendar days of paying. You do not have to give a reason.
2. Right of withdrawal (Law No. 17,250, article 16)
Because you buy at a distance, Uruguayan law gives you the right to withdraw from the purchase within 5 business days of ordering, at no cost. Our guarantee is broader, but if the 5 legal business days ever end after the 7 calendar days (for example, when there are public holidays), the longer period applies.
3. How to ask for a refund
- Open a ticket from your client area or write to us through the contact form, choosing the Billing category. Include the invoice number.
- We terminate the service and start the refund within 5 business days.
- We refund the same amount, in the same currency and by the same method you paid with. If you paid with Tebex, the refund is made through Tebex.
How long the money takes to reach your account depends on the payment provider or your bank.
4. What is not refunded
- Renewals: the guarantee covers the first payment of each service. To avoid a renewal, cancel the service from your client area before the due date.
- Current periods: outside the periods above, cancelling does not refund the unused part of the period.
- Services terminated for breaching the Terms and Conditions, without prejudice to what you are entitled to by law.
5. Chargebacks
If you have a problem with a charge, please write to us before opening a claim or chargeback with your bank or the payment provider: that way we can sort it out faster. While a chargeback is open, we may suspend the service.