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Terms and Conditions

The rules of the service: account, payment, renewal, acceptable use and liability.

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Last updated: 27 September 2026.

These terms govern the services Ultimate Hosting provides through billing.ultimatehosting.com.uy: web hosting, game servers and Discord bot hosting. By creating an account or ordering a service you accept these terms, the Privacy Policy and the Refund Policy and Right of Withdrawal.

1. Your account

  • You must be 18 or older, or have the permission of a parent or guardian.
  • The details you give us must be real and up to date: we use them to bill you and to tell you about important things concerning your service.
  • You are responsible for what is done with your account and for keeping your passwords safe. We recommend turning on two-step verification. If you think someone has accessed your account, tell us straight away.

2. The services

  • Each plan includes the resources listed on its page at the time of purchase.
  • Services are set up automatically once payment is confirmed. If automatic setup fails, we do it by hand as soon as possible.
  • Game servers: you must follow the terms of the game you install (for example, the Minecraft EULA). Discord bots: you must follow Discord's terms.
  • We do everything reasonable to keep the services available at all times, but there may be interruptions for maintenance or for reasons outside our control. Platform status is published at /status. Unless agreed in writing, we do not offer a service level agreement (SLA) with compensation.

3. Prices, payment and renewal

  • Prices are shown in US dollars (USD) or Uruguayan pesos (UYU), depending on the currency you choose, and are the amount you pay.
  • Services are prepaid and renew automatically at the end of each period until you cancel them.
  • The renewal invoice is issued 7 days before the due date, and we send you a reminder by email.
  • If an invoice is left unpaid:
    • 2 days after the due date, we suspend the service;
    • after 14 days, we terminate it and delete its data, which can no longer be recovered.
    A new order that is not paid is cancelled after 7 days.
  • Payments are processed by third-party payment providers, such as PayPal or Tebex. We do not store your card details.
  • If we change the price of a plan, we will email you at least 30 days before the new price applies to your renewal.

4. Plan changes and cancellation

  • You can change plan from your client area.
  • You can cancel a service at any time from your client area, either at the end of the paid period or immediately. If you cancel, the current period is not refunded, except as set out in the Refund Policy.

5. Acceptable use

You may not use our services for:

  • anything illegal under Uruguayan law or the law of the country where our servers are located;
  • child sexual abuse material, which we report to the authorities;
  • sending spam or unsolicited bulk email;
  • phishing, scams, malware, botnets or command-and-control servers;
  • attacking other systems: DDoS, port scanning, brute force or exploiting vulnerabilities;
  • infringing copyright or trademarks, including distributing pirated software;
  • open proxies or VPNs, or cryptocurrency mining;
  • using resources in a way that harms other customers on the same server.

If we detect prohibited use, we may suspend the service immediately, without prior notice where there is a risk to others or to the platform. If it is serious or repeated, we may terminate it. You can report abuse at /abuse.

6. Your content and backups

  • What you upload to your service is yours. You only give us permission to host it and to do what is needed to provide the service.
  • We make regular backups of the platform, but they do not replace your own: keep your own copies of anything important.

7. Support

We help you through tickets from your client area, the contact form and our Discord.

8. Liability

  • We are responsible for the service under Uruguay's Consumer Protection Law No. 17,250.
  • To the extent the law allows, we are not liable for:
    • indirect damages, such as loss of profit;
    • loss of data you had no copy of;
    • interruptions caused by third parties or by force majeure, such as network providers or attacks.
  • Where we owe you compensation for lack of service, and to the extent the law allows, it will not exceed what you paid for that service in the last 3 months.

9. Changes to these terms

We may update these terms. If a change is significant, we will email you at least 15 days in advance. If you do not agree, you can cancel your services before the change takes effect.

10. Governing law

These terms are governed by the laws of the Oriental Republic of Uruguay. Any dispute is settled by the competent courts of Uruguay, without prejudice to the rights the law gives you as a consumer.

11. Contact

For any question about these terms, write to us through the contact form.